Privacy Policy

MedWell USA, LLC

Website: www.medwellusa.com

Email: info@medwellinc.com

Phone: (813) 540-8564

Address: 2380 Drew Street, Suite #3, Clearwater, FL 33765, United States

Effective Date: January 7, 2025

General Privacy Policy

1. Introduction

MedWell USA, LLC ("MedWell," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when accessing or using our website and services.

This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through www.medwellusa.com (the "Website").

This Website is intended solely for licensed medical clinics, healthcare providers, and authorized business entities. It is not intended for consumer use.

2. Information we collect

We may collect the following categories of information:

A. Business and Account Information
Clinic name
Business address
Phone number
Email address
Licensing information
DEA information (if applicable)
Tax identification information
Authorized representative information

B. Transaction Information
Order history
Payment information
Shipping details
Account status

C. Technical Information
IP address
Browser type
Device information
Access timestamps
Referring website
Usage analytics

D. Communications
Emails
Form submissions
Customer service inquiries
Support requests

We do not knowingly collect personal medical records or protected health information (PHI) through this Website unless otherwise governed by a separate written agreement.

3. How We Use Information

We may use collected information to:

Verify licensing and regulatory compliance
Process and fulfill orders
Manage accounts
Communicate regarding products or services
Improve Website functionality
Ensure platform security
Prevent fraud or misuse
Comply with legal obligations

We do not sell personal or business information to third parties.

4. Legal Basis for Processing

We process information based on:

Contractual necessity
Legal and regulatory compliance
Legitimate business interests
User consent where applicable

5. Information Sharing and Disclosure

We may share information with:

A. Pharmacy and Manufacturing Partners
To fulfill product orders and ensure regulatory compliance.

B. Technology Service Providers
Including hosting providers, payment processors, analytics services, and transaction software providers.

C. Legal and Regulatory Authorities
When required by law, subpoena, court order, or regulatory investigation.

D. Professional Advisors
Including attorneys, accountants, and auditors.

We do not sell or rent information to data brokers or advertisers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed 100 percent secure.

Users are responsible for safeguarding their login credentials.

7. Data Retention

We retain information for as long as necessary to:

Fulfill contractual obligations
Comply with regulatory requirements
Resolve disputes
Enforce agreements

Retention periods may vary depending on legal and regulatory requirements.

8. HIPPA and Protected Health Information

MedWell USA, LLC operates as a B2B distribution platform and does not act as a healthcare provider through this Website.

Clinics and providers are responsible for ensuring compliance with HIPAA and other applicable healthcare privacy laws.

Unless governed by a separate written Business Associate Agreement (BAA), MedWell does not store, manage, or control patient medical records.

9. Cookies and Tracking Technology

We may use cookies and similar technologies to:

Improve Website performance
Analyze traffic
Enhance user experience

Users may disable cookies through browser settings; however, certain Website features may not function properly.

10. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

11. Children's Policy

This Website is intended solely for licensed healthcare providers and business entities.

We do not knowingly collect information from individuals under the age of 18.

12. Your Rights

Depending on applicable laws, you may have rights to:

Request access to your information
Request correction of inaccurate information
Request deletion where permitted by law
Object to certain processing

Requests may be submitted to info@medwellinc.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of any revisions.

14. Contact Information

For all legal, compliance, or contractual inquiries: